In the photo is Josefina Lopez, a native of Mexico and quality assurance employee at a clothing and accessories company in Los Angeles. Lopez used the Emerge online program to strengthen her email etiquette and English writing skills.

Josefina Lopez knew she needed sharper English skills to excel at her job.

When she enrolled in an English as a Second Language (ESL) course at Lynwood Community Adult School in Lynwood, CA, the native of Mexico learned something more: how to write professional emails in English.

Lopez’s course, led by instructor Michele Lawrence, incorporates Emerge, a comprehensive online program that teaches a wide array of self-paced professional development exercises that focus on writing and speaking skills.

Lopez works in quality assurance for Revolve, a clothing and accessories company based in Los Angeles. She needed a way to communicate better via email with co-workers and customers.

To do so, Lopez focused on the Emerge module called Email Etiquette — Beginner and practiced email construction lessons, which includes how to make subject lines, address people in an appropriate way, write the email body and create an email signature.

“What Emerge taught me the most is to think about my audience with every new message,” said Lopez. “I need to respect the reader’s time and write in a way that looks and feels professional.”

Lopez recalls an on-the-job moment when her clear, concise email kept a big project moving along.

Lopez: “I needed help to continue the amount of work we had. I sent an email to a team member letting him know I can stay through over time, but that we might lose sales and have more expenses if that’s what would happen. Thirty minutes later, my team sent over additional help.”

From K-12 program through adult education, Rubin is there to turn any student into a mature, poised communicator.

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